Plans change. Rescheduling or cancelling your installation is simple — just give us reasonable notice and we'll sort it, no fuss.
Last updated: July 2026
We know a diary rarely stays still. If you need to move or cancel your installation, we'll always try to make it easy. This page explains how much notice we ask for, how deposits are handled, and the quickest ways to reach us.
Please note: cancellations made 24 hours or less before your appointment — or a missed appointment — may not be refundable, as we reserve a specialist and travel time for you. Give us more than 48 hours' notice and any deposit is refunded in full or moved to your new date.
Contact us as soon as you know your plans have changed. The fastest ways are:
Please include your booking reference or the mobile number you booked with so we can find you straight away.
Where a deposit was taken to secure your installation, it's deducted from your final balance on the day. With reasonable notice it's fully refundable or transferable to a rescheduled booking. Refunds are returned to your original payment method, normally within 5–10 working days.
Occasionally we may have to move your appointment — for example if a part is delayed or an installer is unwell. If that happens we'll contact you as early as possible, offer the next available slot at your convenience, and never charge you for a change we've made. Any deposit is protected in full.
Once an installation has started or a bespoke or special-order part has been fitted or ordered specifically for your vehicle, that work and those parts are chargeable even if the remaining appointment is cut short. We'll always explain any costs clearly before proceeding.
Nothing on this page affects your legal rights under UK consumer law, including any right to cancel within a cooling-off period for services arranged at a distance or off-premises. If a cooling-off right applies to your booking we'll tell you when you book.
Not sure where you stand? Just ask — we're happy to help. Call 07468 844431 or email info@acrautomobile.com and we'll talk it through.